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Sales terms

Sales terms

Heliamophora heterodoxa (Gran Sabana)

Orders inside Germany:
Please see "Allgemeine Geschäftsbedingungen (AGB)"

Discounts:
For a number of reasons we stopped offering free shipping for large orders but switched to a value based discount scheme:
orders above EUR 500,- - 5% discount on plant value
orders above EUR 1000,- - 10% discount on plant value

Attention:
The discounts are calculated automatically by the shopping cart. Every checkout counts on its own. Therefore, order additions cannot be taken into account for the discount calculation of a previous parent order!

International orders:

Please order through our online store. Payment has to be made by PayPal or creditcard during checkout. We will then in return send an order-confirmation. In this confirmation we note an estimated shipment date as "Scheduled Date". However the actual shipment may differ from this date by a few weeks.

EU orders:
Postage for shipments to EU countries is € 17,-

USA orders:
Postage for orders to the USA is € 60 including all paperwork and handling through our US distributer.
You do not need to care for import documents as we will send all plants to the US via a distributor. In the past often problems arose from damaged plants and delays due to slow mail processing in the US customs offices.

Canada orders:
We do ship to Canada, however the seller has to provide an import permit. For larger orders we recommend airfreight or UPS.

Overseas orders (non USA) and other countries that require a phytosanitary certificate:
We charge € 45 for "World-Premium" shipping (including € 20 we have to pay for the phytosanitary certificates incl. CITES if necessary.

Payment:
Payment by PayPal is easiest and prefered. From some countries we also accept payment by creditcard. Payment charges depending on country of payment apply. We do not accept any money sent either cash or by Western Union.
We do not schedule unpaid orders and usually delete them from the system within 1-2 weeks.

Order-cancellations and changes:
Any cancellation or change of an order to be shipped abroad needs to be done no later than 2 weeks in advance of scheduled shipping. We do not accept cancellations or changes after we have applied for export documents, such as CITES or phytosanitary certificates.

We guarantee for healthy arrival of plants shipped within the EU, Japan, USA and Canada (for Canada we need your import permit).
Should any plants shipped to these Countries arrive in a bad state, please contact us immediately on arrival and we will either replace the plants or refund them. We reserve the right to ask back the damaged plants for inspection before shipping replacements.
We can ship to most other countries but the importer has to take full care and responsibility of the import process. If any special documents or treatments are needed you have to contact us well in advance of shipping and inform us. As we have little or no experience, shipping to countries not mentioned above we cannot cover any losses.

At this time we do not ship to Australia, New Zealand and most countries of Latin America such as Mexico, Brasil and Colombia.

All plants are shipped bare root if not mentioned otherwise.

For any questions, please contact us at:

nepenthes@wistuba.com
Tel.: 07351-4214040 / 0173 6593436

Wistuba - Exotische Pflanzen
Friedhofweg 4
88437 Maselheim
Germany


German customers

Please refer to AGB.
Bitte lesen Sie unsere AGB.